Shipping & Returns Policy for Barking Bitches

SHIPPING
  • Barking Bitches does not currently ship to P.O. Boxes, Puerto Rico, Guam, Hawaii, Alaska or the US Virgin Islands
  • Barking Bitches currently does not ship Internationally
  RETURNS & EXCHANGE POLICY Pets come in all sorts of shapes and sizes so we understand. If you are not satisfied with your purchase, please notify us via e-mail at info@BarkingBitches.com  for an exchange within 30 days of delivery of products. We will accept exchanges of most items with some minor exceptions/exclusions.   Items eligible for returns/exchanges need to be in its original condition, brand new, unused/unworn, with all tags and packaging attached, as original, free of odors or stains, pet hair, unwashed and in resell-able condition.  Items deemed returnable will be given a store credit or size exchange only, no refunds to credit cards.   Items returned will be given a size exchange or store credit minus any actual shipping charges incurred.   Items must be returned to us within 30 days of receiving RA # for a return.  Please e-mail us at info@BarkingBitches.com   about a return/exchange. Please read all size charts for each product for the best fit. If you need assistance about sizing, contact us prior to purchase at info@BarkingBitches.com  for assistance.   Keep in mind there are no standard sizing for specific breeds, all dogs in the same breed will have different measurements. There is no such thing as a specific size for a certain weight as a skinny 5 lb dog will wear a different size than a thicker 5 lb dog. RETURN INSTRUCTIONS:
  1. Contact us at  info@BarkingBitches.com   to get a return merchandise authorization number (RA #) and return address. Returns/exchanges will not be accepted without an RA # or completed form attached with package.
  2. Complete return form attached with package.
  3. Repack item in its original packing, ship item(s) in a sturdy padded box or envelope including the completed return form. NOTE: Missing tags or damaged items will not be accepted. We highly encourage insuring your package.
We recommend using a secure mail courier such as USPS, UPS, or Fed-Ex. We are not responsible for items lost or damaged in transit.   If we do not receive the products, it is still considered your property and a credit will not be issued.  Please allow up to 30 days to process all returns and exchanges. Once we receive your returned item and item is deemed to be in sell-able condition, your replacement item will ship out or you will receive an e-mail with a coupon code for store credit. Please allow up to 30 days to process all returns (store credit or reshipment of different size). All exchanged items will incur a minimum $7 shipping fee to reship the item you are exchanging. This will be charged to the same card you used for your purchase. Items returned to us without prior notification or returns that do not comply with our return policy will not be accepted and will be returned to you.  If you receive free shipping on promos and need to return all or part of the order, the actual shipping cost will be deducted on items for returns. Returns will be at our sole discretion and we reserve the right to make final decision about the condition of all items returned to us. You are held responsible for any damage caused by your pet to products. Once we receive the returned product, we will process your return. We offer the option of a size exchange or a store credit only. Store credit is calculated with product cost minus actual shipping cost incurred to us. (may be more than the discounted shipping rate we offer). Any exchanges will incur additional charges to reship items back to you.   Shipping costs are non-refundable. We encourage you read all relevant product descriptions and size charts, and always measure your pet accurately before you make a purchase. Please do not assume your pet is the same size in every product, always look at the size chart we provide for each individual product as each product comes from different manufacturers with different sizing.   There is no such thing as a standard size.  If you are buying a gift, ask the pet owners their sizes (neck, chest, length). Puppies will outgrow clothing and all pet apparel, so please take this into consideration prior to making a purchase. We cannot accommodate growth if you receive an item and the dog has outgrown the size you ordered so take this into consideration prior to the order if your dog is a growing puppy. DAMAGED/INCOMPLETE WRONG ORDERS Damaged items, missing orders, or wrong items sent must be reported within 48 hours of receipt to with a detailed description.  Please contact us in writing via email within 48 hours of delivery of package (we have delivery confirmation on all packages). Retain all packaging material and original packaging. We will provide you instruction on how to replace the item. If a product looks damaged in transit, please do not open package. Simply return the package to mail courier with instructions to return to our Pet Boutique and notify us immediately. We will happily exchange any defective items at our sole discretion and final decision if the item received is defective or damaged during transit. If you receive an item that is defective or damaged, you will receive the same exact product as a replacement or an equivalent product at our discretion. MISSING ORDERS If you are missing items in your order, please contact us within 48 hours of receiving your package. We scan and document all items shipped in your order prior to packages leaving our warehouse so please check the box thoroughly before making a claim for missing products. WRONG ITEMS SENT We are humans and can occasionally make mistakes on items or sizing. Please notify us within 48 hours if this occurs for instructions on returning the items back to us.   In case of shipments sent in or error, we will cover all costs associated with returning items back to us. PRODUCT WARRANTY/DEFECTS You must notify us of any defects within 48 hours of delivery for us to consider an exchange of defects. Anything beyond the 48 hour time frame will be considered usual wear and tear. If we find that a return was due to misuse, we will not be responsible for replacement.  If your pet chews through clothing, harness, toys, beds, carriers, collars, etc, it is considered normal wear and tear. GIFT CARDS/GIFT CERTIFICATES Gift certificates cannot be returned or exchanged for cash. They must be used for purchase of products on www.BarkingBitches.com ORDER CANCELLATIONS Once an order is placed and submitted, unfortunately it may not be cancelled. This includes duplicate orders you accidentally place.  If you choose to return items that are eligible for returns, please do so and you shall receive store credit for the return.   If an order has shipped and if the package is refused, attempted delivery, returned to us for any reason, we will deduct the 20% restocking/credit card fee + actual shipping + packaging costs we incur.   We reserve the right to make the decision to cancel any orders at our discretion. All purchases are charged on your credit card at the time of check out, regardless if it is special ordered, custom ordered, back-ordered/out of stock. ORDER PROCESSING All of our products are handmade and usually made at the time the order is placed.  Once you place an order, it make take anywhere from 2-15 business days of transit time for orders shipped to U.S. addresses, depending on ship to address and the shipping method you select during checkout on our online dog boutique.   We are located in Colorado so in-state shipments will be quicker than shipments to other states. Once we hand a package to mail couriers, we have no control over delivery times, dates, or any delays that may occur. Therefore we are not liable for any delayed packages. We cannot guarantee ship times at any time. We can only estimate based on the information provided to us by our mail courier. For custom items, please contact us at info@barkingbitches.com. If you need a product by a specific date or sooner, please contact us at info@barkingbitches.com so that we can confirm that we will be able to accommodate your request.  We do offer next day shipment of all items in stock so please contact us to arrange this. We will bill your credit card for any additional shipping cost to upgrade your shipping.  We will do our best to accommodate your circumstance if possible.  At any time, contact us via in email if you have concerns about your order. COURIERS: We will only use reliable couriers to ship your package. We use USPS, UPS and Fed-ex to ship all packages. UNDELIVERABLE PACKAGES:  We usually do not have any problems with lost or damaged packages but they can occur occasionally so we provide shipping confirmation on all packages that go out. If a package is returned to us undelivered for any reason, unknown address, missing information, unclaimed, refused at your address, incorrect information provided to us, or if the mail courier will not deliver to your street, you will be assessed additional shipping costs + $6-20 to reship products out. For items returned to us, it’s the customers responsibility to contact us to have items reshipped. You must notify us if USPS or UPS will not deliver to your address. All undeliverable packages will incur a 20% restocking fee + actual shipping and packaging cost. If a package is scanned by the mail courier as delivered, whether it was accepted/signed by you or someone else at your residence, neighbors, porch, front office receptionist, receiving department, etc is considered delivered. We are not responsible for stolen or lost packages in transit otherwise.  We ship most packages without signature confirmation unless you specifically request this ($1.50 additional). Please keep in mind that the mail couriers scan the UPC on packages while they are right in front of your door before it is delivered, so please do not attempt to make a claim otherwise.  We monitor all proof of deliveries on packages that go out. Please read our shipping and return policy thoroughly before making a purchase.  We reserve the right, at our sole discretion to add/change/remove any or all parts of this policy at any time and these changes will be effective upon posting on our website.  By purchasing items from our online pet boutique, you understand and agree to be bound by our terms of sale, privacy policy, shipping and return policy and by all other provisions as stated throughout our website.  Shipping rates and times may change at any given time as dictated by actual shipping costs assessed by mail couriers. CHARGEBACKS: Any fraudulent charge backs made by a customer when an item is received where you are credited by the credit cards for items that are in your possession is sent to our collections department.  Our team will work with an outside collections agency to recover this loss.  So please, do not attempt this as we do not want to have this affect your credit scores.